Below are answers to the questions our customers ask most often. If you cannot find what you are looking for, please contact our customer service team and we will be glad to help.
How do I place an order?
Simply browse our collections, choose the item, size and colour you would like, and add it to your cart. When you are ready, proceed to checkout, enter your delivery details and complete payment using one of the methods shown on the payment page. You will receive an order confirmation email shortly afterwards.
What payment methods do you accept?
We accept the major credit and debit cards shown at checkout, together with the express wallet options displayed on the payment page. All transactions are processed through secure, encrypted payment gateways. We never see or store your full card details.
How long will my order take to arrive?
Orders are usually packed and dispatched within one to three business days. Standard international delivery typically takes seven to fifteen business days, depending on your location and local customs processing. Tracking information is emailed to you as soon as your parcel leaves our warehouse.
Do you ship worldwide?
Yes. We ship to most countries and regions around the world. Delivery times and any applicable shipping charges are shown at checkout once you have entered your address, so there are no surprises.
Can I change or cancel my order?
If your order has not yet been packed, we will do our best to amend or cancel it. Please contact us as soon as possible with your order number. Once an order has been dispatched it can no longer be changed, but you may still be able to return it under our refund policy.
What is your returns and refund policy?
If something is not right, you may request a return within the period stated in our Refund Policy. Items should be unworn, unwashed and in their original condition with tags attached. Once your return is received and inspected, we will issue a refund to your original payment method.
What should I do if my item arrives damaged or incorrect?
Please contact us within a few days of delivery with your order number and a photograph of the item. We will arrange a replacement or a refund as quickly as possible.
How do I choose the right size?
Each product page includes a size guide with measurements. If you are between two sizes, we generally recommend sizing up for a more relaxed fit. If you are unsure, our team is happy to advise before you order.
Do you offer discount codes?
From time to time we run promotions and offer codes to our newsletter subscribers. To be the first to hear about them, join our mailing list using the sign-up form in the footer of this website.
How can I contact you?
You can reach our customer service team by email at apdvenk@outlook.com. We aim to reply within one to two business days.